Configure your internet to allow access to Teton's servers
If you successfully installed SmartSlice but are not able to sign into SmartSlice, a likely reason is that your corporate firewall rules are blocking access to the servers that SmartSlice uses to run the simulations. If you encounter this issue, you may get an error message like the one shown below.
To fix this problem:
- Contact your IT department and ask them to allow traffic to https://api.smartslice.xyz/
- Restart Cura or BCN3D Stratos and attempt to login to SmartSlice again.
- If you are still unable to sign in, please email a request for help to firstname.lastname@example.org and our support team will promptly assist you.